Refund policy
All Refunds Are Store Credit
Weekown refunds are issued as Weekown store credit only — no cash refunds. Store credit never expires and can be used on any future purchase.
Layaway Cancellation (Before Your Item Ships)
You can cancel your layaway plan at any time before your item ships. When you cancel, everything you have paid is returned to you as Weekown store credit. No cancellation fee.
After Your Item Ships: 30-Day Returns
You have 30 days from delivery to request a return. All approved returns are refunded as store credit.
- Wrong or defective item: we will replace it or issue store credit for the full amount, and we cover the return shipping.
- Warranty claims: refurbished electronics carry the warranty stated on the product page. If your item fails under warranty, we will repair it, replace it, or issue store credit.
- Changed your mind: unused items in original condition can be returned for store credit. You cover the return shipping.
How Store Credit Is Issued
Approved refunds are issued as a Weekown gift card / store credit sent to your email, usually within 5 business days of approval.
What’s Not Refundable
- Return shipping costs, except when the item arrived wrong or defective.
If anything about your order doesn’t look right, contact us as soon as possible and we’ll make it right.